Frequently Asked Questions
Q: How much is the fee to sign up or stay with MUM?
The service is completely free and we'd like to keep it that way. Your contributions to help pay our developers for their time in programming, maintaining, and updating the site are much appreciated and welcome.
Q: Will I get matched if I don't include a picture of myself?
No. Please make sure you have at least one accurate picture of yourself.
Q: If I live outside of Canada, can I still sign up?
Unfortunately, as we start, we're accepting only Canadian residents for matchmaking. We apologize if we miss you. We hope to expand once we're ready InshaAllah (God Willing).
Q: I signed up recently, how soon will I get matched?
Please give the matchmaker a few weeks to go through the list of potential matches. As you may know, you'll be notified via email when a match occurs. Also, please keep in mind that the matchmaker has an extremely busy schedule but will attend to matching as soon as possible.
Q: Will I be matched with more than one person at a time?
No, you will only be matched with one person at a time.
Q: I got matched with someone and I declined the match, can I ever be matched with that person again?
No, matches you decline will be excluded from future consideration.
Q: I'm interested in your service; how does it work?
First, you will create an account and confirm your email.
Second, you fill out your information and provide a photo of yourself (has to include your face and not be of a flower or anything). Go through and fill out all the information to the best of your ability and ensure there is detail where we ask about yourself. Make sure to also indicate to matchmakers if there's anything else you want them to keep in mind where the person you are matched with will not see. Once your profile is completed, you will be put in the matching pool and potentially matched by a matchmaker. This means, that an actual human reviews profiles and matches individuals. The computer helps with databases and scoring algorithmically to help narrow things down, but a human will view the content and match, so be sure to not leave boxes blank and include detail of who you are and what you're looking for in a person.
Once a pair is matched, the brother will first get the email and if he's available, he will view the profile with a pseudonym and a brief of the matched profile information. He will click “accept” or “decline”. If declined, the matchmaking process resets and they are both put back into the matching pool. If he accepts, the sister gets the email. If she's available/eligible, she will click the link to view the brother's picture, profile, and pseudonym. She then must accept or decline. If she declines, both go back into the matching pool for future matches and the brother is notified that the sister either, “marked herself as unavailable, declined, etc.”. If she accepts, then the brother and sister receive each other's contact information via email and can take it from there InshaAllah. They then have the duty of doing their homework and finding out if they are compatible with each other.
Q: I haven't been matched in a while, what's happening?
We are still in the beta phase of the program and don't have as many registrants as is ideal for a matching pool that will be ideal for everyone. Please remember us in your Du'a for an improved service.
Q: We got matched but found out we are not compatible, can you match me again?
To indicate you are eligible again, please go to your account settings and indicate you are eligible as seen in the image below.
Q: I need to temporarily remove myself out of the matching pool, how do I do that?
We pray you and your loved ones are well. To mark yourself as ineligible and take yourself out of matching, please go to your account settings and indicate you are ineligible as seen in the image below.
Q: I was matched and am not sure what to do since we are not compatible?
If the match did not work out and you indicated "decline", then you will be reset into the matching pool. If you had accepted and your contact info was exchanged and it did not work out, then you can go back onto the site after logging in and indicate that you are eligible for matching again. Please see the attached example of how to indicate you are eligible for matching again.